
I’m sure even if you don’t know the name, you have heard about the work of Albert Mehrabian.
It was Mehrabian’s research back in the sixties that suggested the written word is only 7% of any communication. That the other 93% is made up of 38% tone of voice and 55% body language (including facial expressions).
There is now serious doubt amongst scientists as to the accuracy of his research as the methods he







