Customer Service - T-Mobile Style

It’s funny but every time I ring T-Mobile they start of by telling me when I joined them and how much the value my custom. The fact that if I wasn’t signed into a 2 year contract I would be gone down the road quicker than you can say ‘ for instructions that you have no chance of understanding press 4’ seems of scant regard. I suppose I should have a grudging admiration for their fake it tell you make it style of customer support.

I have to go back to the UK this week and as such I had requested an unblocking code so that I could use my UK SIM card and not have to pay the quite ludicrous 99cents per minute that T-Mobile wanted. They sent me the code but it didn’t work. I was aware that too many attempts and the phone would permanently block so I called in to customer support. The lady took my through the process and at the end we both agreed the code wasn’t working. She offered to request another one but it would take up to 24 hours. It was still 4 or 5 days away from me leaving so I agreed.

The new code was about as useful as the old one when it finally arrived so once again I called in for help. This time I was told that if it didn’t work it must be Nokias fault and I needed to call them. I did as requested only for Nokia to tell me that all phones sold to T-Mobile are done so on an unlocked basis, it was a T-Mobile problem. Once more I toiled through customer support but this time was passed onto Tech Support, Hurray we were getting somewhere! After going through the process again the lady said there was a problem with the phone and that they needed to swap it out. Great I said, could we do it overnight as I am away tomorrow. T-Mobile have no facility to ship overnight it was either 3 day or 7 day. Ok, what if I go into the store then and do it there. That wasn’t possible either it had to be shipped.

So we have hit an impasse. I leave the country tomorrow and have no way of getting a phone that will work with my English SIM card short of going and buying a new one. Therefore, I will have to use my US card and pay the exhorbitant charges. So T-Mobile, don’t have to swap be errant phone over and they get to make more money from me into the bargain. Not bad eh for terrible service, maybe I should try it with my customers and see what happens.

Enjoyed this post? Please share it!

Digg it | Stumble it |

 

Post a Comment

Name

Mail (will not be published)

Website

Notify me of followup comments via e-mail